Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer flat rate shipping fees for all our shipping zones.

  • Luzon and Metro Manila – minimum of ₱180 for a small pack
  • Visayas and Mindanao – minimum of ₱190 for a small pack

Additional ₱100 for medium pack, ₱200 for large pack, and ₱300 for extra large pack deliveries. Shipping costs will be automatically calculated once you have entered your shipping address on the checkout page.

Which payment methods are accepted in the Online Shop?

We want to make it very easy for you to shop. There are several payment methods you can choose from:

[icon name=”credit-card” class=”” unprefixed_class=””] Credit Cards and Debit Cards – We accept all credit and debit cards via PayPal. You don’t need to have a PayPal account to use this method.

[icon name=”paypal” class=”” unprefixed_class=””] PayPal Use your PayPal account to pay for your purchases directly from our website.

[icon name=”mouse-pointer” class=”” unprefixed_class=””] Online Banking through Dragonpay – Enjoy a more secure online payment environment and convenient access from anywhere on the Internet. Currently supported banks include BDO, BPI, Metrobank, RCBC, RCBC Savings, Unionbank, UCPB, Chinabank, PNB, and EastWest Bank. Several more banks to follow in the near future.

[icon name=”building” class=”” unprefixed_class=””] Over-the-Counter (OTC) Banking through Dragonpay – Walk-in to a branch of any of our supported banks to make a deposit-payment over-the-counter. Currently supported bank for over-the-counter deposit are Banco de Oro (BDO), Bank of the Philippine Islands (BPI), Metrobank, Rizal Commercial Banking Corp (RCBC), Chinabank, EastWest Bank (EWB), Landbank, Maybank, Philippine National Bank (PNB), Security Bank, United Coconut Planters Bank (UCPB), and Unionbank, with more banks to follow.

How long will delivery take?

Delivery will take 1-2 business days for Luzon and 2-3 business days for Visayas and Mindanao area after payment has been confirmed by PayPal or DragonPay.

How secure is shopping in the Online Shop? Is my data protected?

The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site web servers are private and secure when the SSL session is activated.

SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation.

What exactly happens after ordering?

Upon completing your order, our sales team will verify payment completion. Once payment has been confirmed, we will notify you via email and/or SMS about your shipment tracking number by 7PM on the same day.

Do I receive an invoice for my order?

Yes. We will send an invoice for your order(s) via the email that you have provided during checkout.

Your Satisfaction is Important to Us

See our Returns & Exchange Policy

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